M. RIZKI RAMADHANI
Detail-oriented hospitality and data operations professional with a strong foundation in guest-facing service, data management, and administrative excellence. Currently pursuing a Diploma in Information Management at Politeknik LP3I Jakarta, combining analytical precision with genuine hospitality DNA honed across restaurant, retail, logistics, and corporate environments. Proven track record of elevating guest satisfaction, streamlining workflows, and delivering measurable results — 99%+ data accuracy, 40% faster reporting, and 25% higher sales conversion.
Languages
Front Office & Service
Guest-facing service professional delivering warm, accurate, and solution-first experiences in high-traffic hospitality and retail environments.
Data & Admin
Data-driven operations professional proficient in data processing, office software, SQL, and audit-ready documentation workflows.
M Rizki Ramadhani
Front Office & Data Operations
M Rizki Ramadhani
Front Office & Data Operations
Outlet Service Crew
Geprekin Aja — South Tangerang
Delivered 150+ daily orders with speed and precision. Achieved 20% increase in average transaction value through upselling. Operated POS with 100% cash accuracy. Maintained 90%+ customer satisfaction score.
Data Entry Specialist
Freelance — Remote
Built multi-layer verification workflows achieving near-zero error rates. Produced daily/weekly analytical reports using Advanced Excel, Google Sheets, and SQL. Restructured disorganized spreadsheets, cutting analysis time from hours to minutes.
Human Resources Intern
Solid Gold — Jakarta
Achieved 100% regulatory compliance in personnel data protection. Facilitated 20+ internship placements. Boosted D&I participation by 35%. Mediated 15+ employee disputes. Digitized HR administrative processes.
Admin & Operations Support Officer
J&T Express — Indonesia
Managed 500+ daily data entries with 99.5% inventory accuracy. Accelerated data entry speed by 30%. Resolved 50+ daily communication challenges as primary operational liaison. Recognized for highest task completion rate.
Service & Sales Consultant
WAKI Indonesia — Tangerang
Drove 25% increase in team sales conversion through consultative selling. Transformed 30+ complaints into loyal repeat buyers. Mentored 5+ new hires. Earned highest service rating in branch.
F&B Service Associate
Summarecon Serpong Mall — Tangerang
Delivered memorable dining experiences to 100+ guests daily. Achieved 15% increase in average check value through upselling. Operated POS with 100% accuracy. Collaborated seamlessly with kitchen and bar teams.
Diploma in Information Management
Sep 2024 – PresentPoliteknik LP3I Jakarta
Combining analytical precision with hospitality DNA — building expertise in data management, information systems, and administrative operations to support modern hospitality workflows.
Programming & Web Development
Full-stack developer building scalable web applications with modern frameworks, clean code practices, and responsive design.
Hackathon Finalist
Top 10 at Campus Digital Fest 2025 — built full-stack solution in 24h
Data Entry Excellence
99.8% accuracy rate across 10K+ records processed in 2024
HR Innovation Award
Automated intern onboarding workflow reducing admin time by 40%
Open Source Contributor
Active contributions across 5+ open source repositories
D&I Champion
Spearheaded diversity & inclusion initiatives reaching 500+ employees
Certified Frontend Dev
Professional certification in modern web development (React/Next.js)
SIAKAD
Sistem Informasi Akademik (Academic Information System) — latihan fullstack TypeScript.
Sistem Pelayanan Masyarakat
Enterprise Government Service Platform built with CodeIgniter 4 for public administration.
Galaksi Aksara Bot
Bot Melankolis — Python-based automation bot for creative text generation and interaction.
Rental Mobil
Car rental management system — PHP web application for booking and fleet management.
Perpustakaan
Library management system — PHP-based application for book cataloging and lending.
Laundry Web
Laundry service web application — JavaScript-based order and delivery tracking system.
Online Shop
Simple e-commerce storefront built with HTML for learning web fundamentals.
Library Management
Another library management system variant — PHP-based with extended features.
Portfolio Neubrutalism
Modern neubrutalism portfolio design — TypeScript & Next.js aesthetic showcase.
